This policy explains what ChartGlo (“we”, “us”) collects when you use www.chartglo.com (the “Site”) or order a chart from us, how we use it, and the choices you have. The short version: we collect what we need to design, build and deliver your chart, we don’t sell it, and we don’t use advertising trackers.
1. Information you give us
- Account: your name, email address and password. Passwords are stored only as a secure one-way hash; we can’t see them.
- Contact details: phone number and shipping address, if you add them.
- Chart designs: the area you choose, title, frame size, lights and other print settings.
- Orders: your quote request, notes, frame choice, order steps and confirmations, prices and payments recorded against the order, and the messages, photos, videos and documents you send in the order chat.
- Live chat: the name, question and messages you send in the chat on our pages, the email address you leave if we miss you, the page you started from, and, if you tick the box, the chart you were designing.
- Emails or other messages you send us.
We do not collect or store card or bank details. Payments are made outside the Site (see section 5).
2. Information collected automatically
- Visit statistics. Our own simple counter records the page viewed, the site that referred you (first page only), any campaign tag in the link, your time zone, device type, browser and operating system, and your approximate location (country, state and city), which we look up from your IP address in a database kept on our own server. It also records actions such as building a PDF, saving a chart or requesting a quote, together with the chart’s area and print settings; the general area you look at in the designer; place names you search for there (with any leading house number removed); pages that weren’t found; and technical problems such as script errors or chart pictures that failed to load. Visitors are counted with a code made from a one-way hash of your IP address and browser that changes every day, so we can’t follow you from one day to the next. Your IP address itself is not stored. When you’re signed in, visits also carry a one-way code for your account, so we can count returning customers. Visit statistics are deleted after about 400 days.
- Security and abuse prevention. To limit spam and password guessing we store salted one-way hashes of IP addresses and email addresses with sign-in, sign-up, reset and save attempts.
- Server logs. Our web host may keep standard logs (IP address, date, page requested, browser) for security and operations, under its own policies.
3. Cookies and browser storage
We use two cookies: a sign-in cookie that keeps you signed in for up to 60 days after your last visit, and, once you start a live chat, a chat cookie (90 days) so only your browser can read your conversation. Each holds a random code; we store only a hash of it. The Site also uses your browser’s local storage to remember charts saved in that browser, their edit keys, an unsaved draft of your design, and your open chat. We do not use advertising cookies, third-party analytics or social-media trackers, and we don’t track you across other websites, so we have no different response to “Do Not Track” signals.
4. How we use information
- To run your account, save your charts and let you reach them from any device.
- To answer quote requests, build, ship and support your chart, and keep you updated on your order.
- To send service emails: order updates, replies, and password resets. We do not send marketing emails.
- To understand how the Site is used and improve it.
- To keep the Site secure, prevent fraud and abuse, and meet legal, tax and accounting duties.
5. Who we share it with
We do not sell your personal information or share it for targeted advertising. We share only what’s needed with:
- Our web host (DreamHost), which stores the Site, its database and uploaded files, and sends our emails.
- ntfy, the notification service that alerts our designer’s phone when you ask for a live chat. The alert carries your name and the start of your question, never your email address.
- Payment services you choose to pay with (Venmo, PayPal, or your bank for checks). They handle your payment under their own privacy policies.
- Shipping carriers, which receive your name, address and phone number to deliver your chart.
- NOAA. Chart pictures load directly from NOAA’s chart service into your browser, so NOAA receives your IP address and the map area being shown, as with any website you visit. No account or order information is sent to NOAA.
- Authorities or others when required by law, or to protect our rights, your safety or the safety of others.
- A buyer or successor if the business is sold or reorganized, under this policy.
6. Saved-chart links
When you save a chart, you get a private link that can’t be guessed. Anyone you give the link to can view the chart and save their own copy, but only you can change or delete the original. Don’t share a link if you don’t want others to see the design.
7. Showing your chart
We will not show your design, finished chart or photos you send us in our gallery, website or social media unless you give us permission. We may still keep and use them privately to build, support and repair your chart.
8. How long we keep it
- Account details and saved charts: until you delete your account.
- Orders, including the frozen design, messages, files and history: kept indefinitely as our business, warranty and tax records, even after you delete your account.
- Live chats and chat inquiries: deleted after a period without activity that we set (one year unless we choose a shorter time), or sooner if you ask.
- Visit statistics: about 400 days. Sign-in cookies: 60 days from your last visit. Reset links: one hour.
9. Your choices and rights
- View and update your name, email, phone and address on your account page.
- Delete your account there. This deletes your saved charts. An account with an order in progress can’t be deleted until the order is finished; finished orders are kept as described above.
- Email support@chartglo.com to ask for a copy of your information, a correction, or deletion of anything we’re not required to keep. We’ll respond within 45 days and may need to confirm your identity first.
Some U.S. states give residents specific privacy rights (for example, to know, correct or delete personal information, and to opt out of its sale). We offer these choices to everyone, wherever you live, and won’t treat you differently for using them. If we turn down a request, you can appeal by replying to our answer.
10. Security
We use encrypted connections (HTTPS), hashed passwords and sign-in codes, rate limits, and access controls: order files can be opened only by the customer and our staff. No system is perfectly secure, so please use a strong password you don’t use elsewhere. If a breach affects your information, we’ll notify you as the law requires.
11. Children
You must be 18 or older to create an account or place an order. The Site is not aimed at children, and we don’t knowingly collect personal information from anyone under 13. If you believe a child has given us information, email support@chartglo.com and we’ll delete it.
12. ChartGlo Connected
If your chart includes ChartGlo Connected, its settings, schedules and Wi-Fi details are stored on the chart itself, not by us. When joined to your Wi-Fi, the chart contacts public internet services to set its clock and NOAA to get tide and sun data. We do not receive information from your chart.
13. United States only
We sell to and ship within the United States, and our servers are in the United States. If you visit from elsewhere, your information is handled in the United States under this policy.
14. Changes
We may update this policy. We’ll change the effective date above, and for significant changes we’ll tell account holders by email or on the Site before they take effect.
15. Contact
Questions or requests: support@chartglo.com. See also our Terms of Use.