Terms of Use

These terms are an agreement between you and ChartGlo (“we”, “us”) for using www.chartglo.com (the “Site”) and buying a chart from us. By using the Site, creating an account or placing an order, you agree to them and to our Privacy Policy. If you don’t agree, please don’t use the Site.

1. Who can use the Site

You must be at least 18 to create an account or place an order. We sell to and ship within the United States only.

2. Your account

Give accurate information and keep it up to date, keep your password private, and tell us at support@chartglo.com if you think someone else has used your account. You’re responsible for what happens under your account. You can delete your account at any time from your account page.

3. Using the design tool

• You may use the designer, the PDFs it builds and its exports for your own personal, non-commercial use. Don’t resell them or offer them as a product or service without our written permission.
• Chart pictures and navigation-aid data come from NOAA and are public domain. Our site, software, light animations, layouts, logo and the name ChartGlo belong to us and may not be copied except as these terms allow.
• Saved-chart links are private but can be opened by anyone who has the link. Share them with care.
• We may change, pause or stop any part of the Site, and we don’t promise it will always be available or error-free. Keep your own copy of anything important.

4. Acceptable use

Please don’t:

• break the law or anyone else’s rights, or upload content that is unlawful, harassing or infringing;
• upload malware, or try to get into accounts, files or systems that aren’t yours;
• scrape, overload or automate the Site, or get around its rate limits or security;
• use the Site to build a competing product, or pretend to be someone else.

We may remove content and suspend or close accounts that break these rules.

5. What you send us

You keep ownership of the designs, messages, photos and files you send. You give us permission to store, copy and use them to design, build, ship, support and repair your chart and to run the Site. We will only show them publicly (for example, in our gallery) with your permission. You confirm you have the right to send us anything you upload.

6. Orders

• Quote first. “Get a quote” starts a conversation, not a purchase. We’ll confirm details and price with you. An order becomes binding when we receive your deposit.
• Your confirmations. You’ll confirm the size, markers and frame before we build. Please check them carefully: we build what you confirm. Changes after confirmation may cost extra or delay your order.
• Price and payment. Prices are in U.S. dollars and shown on your order page. We accept Venmo, PayPal and checks. A deposit starts chart creation; the balance is due before we ship. Orders may be delayed until a check clears. You’re responsible for any applicable sales tax.
• Connected features. Before you approve the price, you’ll accept that some features depend on outside services that may change or end (see section 10).
• Timing. Any delivery dates we give are estimates. Every chart is handmade to order.
• Natural variation. Colors, brightness and print detail can differ slightly from your screen. The chart shows NOAA’s data as of the date printed on it.
• We may decline or cancel an order (for example, if it can’t be made or there’s a pricing error). If we cancel, we refund everything you’ve paid.

7. Cancellations and refunds

• You can cancel and get your deposit back in full any time before printing starts.
• Once printing starts, your chart is being made just for you, so the order can’t be canceled and the deposit isn’t refundable. The balance is still due when the chart is finished.
• Refunds go back by the same method you paid, normally within 10 business days.

8. Shipping, damage and returns

• We ship to U.S. addresses only. Please make sure your shipping address is correct.
• We pack every chart carefully. Ownership and risk of loss pass to you when the chart is delivered.
• If your chart arrives damaged or is lost in transit, tell us at support@chartglo.com within 7 days of delivery (with photos of the chart and box for damage). Keep the packaging. We’ll repair or replace it at no cost to you.
• Because each chart is custom made, we don’t accept returns for change of mind. This doesn’t affect section 9.

9. One-year limited warranty

For one year from delivery, we warrant to the original buyer that the chart’s lights, electronics, wiring and power supply will be free from defects in materials and workmanship under normal indoor use. If they aren’t, email support@chartglo.com with a description and photos or video. We’ll repair or replace the faulty part or chart, or if neither is practical, refund what you paid. If we need the chart back, we’ll pay shipping both ways for a valid claim.

The warranty doesn’t cover: accidents, drops or broken glass after delivery; water, moisture, outdoor or marine installation; fading from direct sunlight; using a power supply other than the one we provided; repairs or changes by anyone else; or normal wear. Repairs and replacements are covered for the rest of the original year.

Except for this warranty and to the extent the law allows, the Site and our products are provided “as is”, and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and accuracy of chart data. Some states don’t allow these limits, so they may not apply to you, and you may have other rights that vary by state.

10. Connected features and outside services

Some features of ChartGlo Connected rely on services run by others, including NOAA tide and sun data, internet time servers, and your own Wi-Fi network, router and devices. We don’t control these services. Any of them may change, limit or shut down at any time, without notice to us or to you.

• If a service your chart relies on changes or ends, the features that depend on it may stop working, temporarily or permanently. We may try to restore a feature, for example by switching to another source, but we don’t promise to.
• Losing a feature this way isn’t a defect in materials or workmanship under section 9, and isn’t grounds for a refund, repair or replacement.
• Your chart’s lights, backlight, frame buttons and its own Wi-Fi control page work without these services.
• You’ll be asked to accept this on your order page before you approve the price.

11. Safe use

Our charts are for indoor use. Use only the power supply we provide, keep it away from water and heat, and unplug it before cleaning. Don’t open the electronics.

12. Limit of liability

To the extent the law allows, ChartGlo won’t be liable for any indirect, incidental, special or consequential damages, or for any loss or injury from using our charts or data for navigation. Our total liability for any claim about the Site or an order is limited to the amount you paid us for that order, or $100 if the claim isn’t about an order. Nothing here limits liability that can’t be limited by law.

13. Indemnity

If you break these terms, misuse the Site, or upload content you didn’t have the right to share, you agree to cover our reasonable costs from any resulting claim against us.

14. Disputes

Please contact us first at support@chartglo.com; most problems can be fixed quickly. These terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law rules. Any dispute will be decided in the state or federal courts located in Connecticut, and you and we agree to those courts’ jurisdiction. Either of us may instead bring a claim in small-claims court where it qualifies.

15. Changes to these terms

We may update these terms. We’ll change the effective date above and, for significant changes, tell account holders by email or on the Site. Changes don’t affect orders already paid for. Continuing to use the Site after a change means you accept it.

16. General

These terms and the Privacy Policy are the whole agreement between us about the Site. If any part is found unenforceable, the rest still applies. Our not enforcing a term isn’t a waiver. You may not transfer your rights under these terms; we may transfer ours if the business is sold or reorganized. We aren’t responsible for delays caused by events beyond our reasonable control.

17. Contact

Questions about these terms: support@chartglo.com.